Personal data protection charter

Article 1 : Preamble

This privacy policy applies to the following websites

  • https://www.hellio.com/
  • https://particulier.hellio.com/
  • https://copropriete.hellio.com/
  • https://logementsocial.hellio.com/
  • https://pro.hellio.com/
  • https://faq.hellio.com/
  • https://impact.hellio.com/
  • https://travaux.hellio.com

The purpose of this privacy policy is to explain to the website’s users:

  • The way in which their personal data is collected and processed. Personal data is any data that is likely to identify a user. This includes, in particular, first and last names, age, postal address, e-mail address, user location and IP address;
  • What rights do users have regarding this data;
  • Who is responsible for processing the personal data collected and processed;
  • To whom this data is transmitted;
  • If applicable, the site’s policy on cookies.

This privacy policy supplements the legal notice and the General Terms and Conditions of Use, which users can view at the address below:

  • https://www.hellio.com/en

Article 2 : General principles for data collection and processing

In accordance with the provisions of Article 5 of the European Regulation 2016/679, the collection and processing of the website’s users’ data respect the following principles:

  • Lawfulness, fairness and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that their data is being collected and for what purpose;
  • Limited purposes: the collection and processing of data is carried out to meet one or more of the purposes set out in these general terms and conditions of use;
  • Minimisation of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
  • Conservation of data reduced in time: data is kept for a limited period, of which the user is informed. If the storage period cannot be communicated to the user;
  • Integrity and privacy of the data collected and processed: the data controller undertakes to guarantee the integrity and privacy of the data collected.
  • In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if they comply with at least one of the following conditions:
  • The user has expressly consented to the processing;
  • The processing is necessary for the proper performance of a contract;
  • The processing complies with a legal obligation;
  • The processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  • Processing may be necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
  • The processing and collection of personal data are necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.

Afin d'être licites, et ce conformément aux exigences de l'article 6 du règlement européen 2016/679, la collecte et le traitement des données à caractère personnel ne pourront intervenir que s'ils respectent au moins l'une des conditions ci-après énumérées :

  • L'utilisateur a expressément consenti au traitement ;
  • Le traitement est nécessaire à la bonne exécution d'un contrat ;
  • Le traitement répond à une obligation légale ;
  • Le traitement s'explique par une nécessité liée à la sauvegarde des intérêts vitaux de la personne concernée ou d'une autre personne physique ;
  • Le traitement peut s'expliquer par une nécessité liée à l'exécution d'une mission d'intérêt public ou qui relève de l'exercice de l'autorité publique ;
  • Le traitement et la collecte des données à caractère personnel sont nécessaires aux fins des intérêts légitimes et privés poursuivis par le responsable du traitement ou par un tiers.

Article 3 : Personal data collected and processed when browsing the site

A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION

The personal data collected on the websites is as follows

For the website: https://www.hellio.com/en

  • First name, Last name
  • Telephone number
  • Email address
  • Profile: Private individual, Home manager, Company, Local authority, Journalist

For the website: https://copropriete.hellio.com/

  • First name, Last name
  • Telephone number
  • Email address
  • Profile: chairman of the co-owner association council, member of the co-owner association council, co-owner, tenant, manager
  • Postal code (Zip code)
  • Offers considered

For the website: https://particulier.hellio.com/

  • First name, Last name
  • Telephone number
  • Email address
  • Postal address: number, street, postcode, town
  • Type of property: house or flat
  • Type of attic space: lost or converted
  • Current heating energy: gas, oil, electricity, heat pump, coal, wood, solar, geothermal
  • Taxable reference income (RFR)

For the website: https://logementsocial.hellio.com/

  • First name, Last name
  • Telephone number
  • Email address
  • Profile: to be completed
  • Postal code (Zip code)
  • Offers considered

This data is collected when the user carries out one of the following operations on the website: entering and validating an online form. In addition, when a payment is made on the site, proof of the transaction, including the order form and the invoice, will be kept in the site editor’s information systems. The data controller will keep all the data collected in its information systems under reasonable security conditions for a period of:

  • for contracts concluded electronically: up to 10 (ten) years from the date of delivery or service (Article L213-1 of the French Consumer Code);
  • for order, delivery or receipt forms, or accounting documents: up to 10 (ten) years from the date of closure of the financial year (Article L123-22 of the French Commercial Code);
  • prospect data: may be kept for a period of three years from the date of collection by the data controller, or the last contact from the prospect.

Data is collected and processed for the following purposes:

  • in order to offer one or more energy-saving work solutions, operated directly by HELLIO or by a partner work company.
  • in order to offer one or more energy saving solutions or equipment or services, operated directly by HELLIO or indirectly by a partner construction works company.

C. DATA HOSTING

The sites are hosted by: HUBSPOT FRANCE, RCS Paris 844 620 971, whose registered office is located at the following address: 1 boulevard Haussmann, 75008 PARIS – France. The data collected and processed by the site is transferred to the following country(ies): France, Ireland, United Kingdom, Germany, Morocco. Transfers of personal data outside the European Union are justified for the following reasons:
Customer Relationship Management (CRM) in the Cloud, secure data backups in the Cloud, telemarketing data processing operations, or data processing related to customer orders, or more broadly the performance of services or benefits offered to the user.

Article 4 : Data controller and data protection officer

A. THE DATA CONTROLLER

The person responsible for processing personal data is: Pierre MAILLARD. He can be contacted as follows:
By post: HELLIO SOLUTIONS, 50 Rue Madame Sanzillon – 92110 CLICHY.
The data controller is responsible for determining the purposes and means of processing personal data.

B. OBLIGATIONS OF THE DATA CONTROLLER

The data controller undertakes to protect the personal data collected, not to transmit them to third parties without the user’s knowledge and to respect the purposes for which the data was collected.
The site has an SSL certificate to guarantee that information and data transfer via the site is secure.
The purpose of an SSL certificate (“Secure Socket Layer” Certificate) is to secure the data exchanged between the user and the site.
Furthermore, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for them.
In the event that the integrity, privacy or security of the user’s personal data is compromised, the data controller undertakes to inform the user by any means.

C. THE DATA PROTECTION OFFICER

Furthermore, the user is informed that the following person has been appointed as Data Protection Officer (DPO): DIPEEO, 95 avenue du Président Wilson, 93100 Montreuil.
The role of the Data Protection Officer is to ensure the proper implementation of national and supranational provisions relating to the collection and processing of personal data. The DPO position is mandated by EU regulations.
The Data Protection Officer can be contacted as follows:
Exclusively by email to the following address: dpo@hellio.com.

Article 5 : USER RIGHTS

In accordance with French and European “GDPR” regulations 2016/679 of 27/04/2016 concerning the processing of personal data, the user has the rights listed below.
In order for the data controller to comply with their request, the user is obliged to communicate: their first and last name, e-mail address, telephone number, proof of identity and the purpose of the request.
The data controller is obliged to reply to the user within a maximum of 30 (thirty) days, except in the case of a large number of requests being made simultaneously, or in the case of information searches requiring additional time.

A. PRESENTATION OF THE USER’S RIGHTS REGARDING DATA COLLECTION AND PROCESSING

A. Right of access, rectification and deletion

Users may access, update, modify or request the deletion of data concerning them, in accordance with the procedure set out below:
Applicants must state the precise purpose of their request, their first and last name, telephone number, the e-mail address used to collect the data and/or any additional information to facilitate the processing of their request, and send their request by e-mail todpo@hellio.com.
Any application made by any other means will not necessarily be processed, and the DPO or the RIF accepts no responsibility in the event that an application is not sent by e-mail to dpo@hellio.com.
An identity document must be attached to the application in order to prove that the applicant is the person concerned.

b. Right to data portability

Users have the right to request the portability of their personal data held by the site to another site, by complying with the following procedure:
Applicants must state the precise purpose of their request, their first and last name, telephone number, the e-mail address used to collect the data and/or any additional information to facilitate the processing of their request, and send their request by e-mail todpo@hellio.com.
Any application made by any other means will not necessarily be processed, and the DPO or the RIF accepts no responsibility in the event that an application is not sent by e-mail to dpo@hellio.com.
An identity document must be attached to the application in order to prove that the applicant is the person concerned.

c. Right to limit and object to data processing

The user has the right to request the limitation of, or to object to the processing of their data by the site, without the site being able to refuse, unless it can demonstrate the existence of legitimate and overriding reasons, which may override the interests and rights and freedoms of the user.
In order to request the limitation of the processing of their data or to formulate an objection to the processing of their data, the user must follow the following procedure:
Applicants must state the precise purpose of their request, their first and last name, telephone number, the e-mail address used to collect the data and/or any additional information to facilitate the processing of their request, and send their request by e-mail todpo@hellio.com.
The applicant must also specify the data processing operation(s) concerned by the restriction of their data or their opposition to the processing thereof.
Any application made by any other means will not necessarily be processed, and the DPO or the RIF accepts no responsibility in the event that an application is not sent by e-mail to dpo@hellio.com.
An identity document must be attached to the application in order to prove that the applicant is the person concerned.

d. Right not to be subject to a decision based exclusively on an automated process

In accordance with the provisions of Regulation “GDPR” 2016/679, the user has the right not to be subject to a decision based exclusively on an automated process if the decision produces legal effects concerning them, or significantly affects them in a similar way.In the event that at least one automated process is necessary for the execution of the request, or of a service provision, it is then possible that HELLIO will not be able to provide all or part of the service, and in this case the User expressly acknowledges that they are requesting the cancellation of the service provision.

e. Right to determine the fate of data after death

The user is reminded that they can organise what should happen to their collected and processed data if they die, in accordance with the law n°2016-1321 of 7 October 2016.

f. Right to refer to the competent supervisory authority

In the event that the data controller decides not to respond to the user’s request, and the user wishes to contest this decision, or, if they believe that one of the rights listed above is infringed, they are entitled to refer the matter to the CNIL (French National Commission on Informatics and Liberty, https://www.cnil.fr/en) or any competent judge.

B. PERSONAL DATA OF MINORS

In accordance with the provisions of Article 8 of the European Regulation 2016/679 and the French law “Informatique et libertés”, only minors aged 15 or over may consent to the processing of their personal data.
If the user is a minor under the age of 15, the consent of a legal representative will be required in order for personal data to be collected and processed.
The website editor reserves the right to verify by any means that the user is over 15 years of age, or that they have obtained the agreement of a legal representative before browsing the website.

Article 6 : Use of “cookies”

The site may use “cookies”.
A “cookie” is a small file (less than 4 kb), stored by the site on the user’s hard drive, containing information relating to the user’s browsing habits.
These files enable the site to process statistics and traffic information, facilitate browsing and improve the service for the user’s comfort.
The user’s consent must be obtained before the site can use cookies involving the storage and analysis of personal data.
The user’s consent is considered valid for a maximum period of 13 (thirteen) months. At the end of this period, the site will again request
the user’s authorisation to save cookies on their hard disk.

a. Opposition by the user to the use of cookies by the site

Users are informed that they may oppose the recording of cookies by configuring their browser software.
For information, users can find the steps to follow to configure their browser software to prevent cookies from being saved at the following addresses:

If the user decides to deactivate the cookies, they will be able to continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered to be the fault of the site editor.

b. Description of the “cookie” files used by the site

The site editor draws the user’s attention to the fact that the following cookies are used during browsing:
Each technical cookie from the aforementioned website is used within the legal framework of managing the Internet user’s basket or browsing.
When browsing the site, the user is informed that third-party “cookie” files may be recorded.
More specifically, these are the following third parties:
Google, or any third party marketing service provider of HELLIO.
The User’s attention is drawn to the fact that these sites have their own privacy policies and general conditions of use that may differ from this site’s. The site editor invites users to read the privacy policies and general conditions of use for these sites.

Article 7 : Conditions for modifying the privacy policy

This privacy policy may be viewed at any time at the following address: hellio.com/en/personal-data-protection-charter
The website editor reserves the right to modify it in order to ensure that it complies with the law in force.
Consequently, the user is invited to check this privacy policy on a regular basis, in order to be informed of the latest changes.
The user is informed that this privacy policy was last updated on: 15/09/2020.

Article 8 : Acceptance by the user of the privacy policy

By browsing the site, the user certifies that they have read and understood this privacy policy and accept its conditions, particularly with regard to the collection and processing of their personal data and the use of “cookies”.
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